Terms and Conditions

BWF ENGLISH – TERMS & CONDITIONS

PRICING POLICY

All prices are shown in DKK or EURO.
All prices include Danish VAT of 25% on orders to Europe.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT

We accept payment by most creditcards
The amount for your order will not be charged until your order has been shipped.

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.

SHIPPING AND HANDLING

Your order will be dispatched within 1-3 working days from the time you place your order.

SHIPPING IN DENMARK

REGARDLESS OF VOLUME A DKK 90 FEE IS ADDED TO COVER POSTAL FEES.
Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.

SHIPPING INTERNATIONAL

REGARDLESS OF VOLUME A 40 € FEE IS ADDED TO COVER POSTAL FEES.
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
Better World Fashion can not be held liable for any delays with the shipping company or local customs.

RETURN & EXCHANGE

Better World Fashion gladly accepts returns and offers you 14 days of return from the date on your receipt.
Please fill out the enclosed return form and enclose it in the shipment.
Send the package to:
Better World Fashion
Anemonevej 39
9400 Noerresundby
Denmark
Goods must be returned unused and in same condition as when received with tags attached.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

COMPLAINTS

Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products at Better World Fashion is in stock when your order is processed.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

PRE-ORDERS

When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order. Orders will not be dispatched before full payment is received.

IMPORTANT: Due to limited availability, the customers will be charged a 50 % deposit fee when the final delivery date has been settled. The customer will receive an e-mail with further instructions and will be obliged to pay within 7 business days hereafter. If the customer fails to do so, the order will be cancelled. The remaining 50 % will be charged when shipping the order to the customer. The customer can cancel his order at any time. If deposit has been paid, the amount will be returned in full to the customer.

Your order will be dispatched as soon we receive the item from our supplier.
We aim to keep the expected delivery stated in the item description but delays on the production can occur.

GUARANTEE

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, please contact info@betterworldfashion.com including your order number, images of the claim and a description.

PRIVACY POLICY

All personal information is stored in connection with use of the website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.

For security reasons, no payment information is kept in our database.